ISSUE WITH YOUR ORDER?
WHAT YOU NEED TO KNOW
If for any reason you are not in love with your purchase, it’s OK. No hard feelings!
If you are an Australian customer, you can return your purchase within 14 days of receiving your parcel.
If you are an international customer, you can return your purchase within 30 days of receiving your parcel.
All products must be returned:
- Unworn and unwashed
- With all original tags/hygiene strips still attached
- No smell of perfume, deodorant or washing powder
- Free of makeup or tan marks
Swimwear must have all tags and hygiene strips attached. If there are any signs of wear, removal and reattachment of the hygiene strip, or the piece is not in a re-saleable condition the return will be void and item(s) sent back to you.
We like to keep it clean, so for hygiene reasons, Black Swallow does not accept the return of any cosmetics, haircare and/or general beauty products.
NEED FURTHER ASSISTANCE?
If this information was as clear as mud, please feel free to get in touch with our friendly customer support team who will be able to answer any further questions you may have.